Introducing the Ruckus BullDog Support program for carriers

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Download this PDF to find out more about BullDog Support for Carriers.

Delivering true carrier-class services over Wi-Fi at large scale is a new initiative across the industry. Beyond initial deployment, there’s an inherent requirement for climbing a service and technology learning curve in the monitoring, operation, maintenance, tuning, and design evolution of a carrier Wi-Fi network. Ruckus is working with leading service providers worldwide to help them with this learning curve.

BullDog Carrier Support is designed to deliver a services relationship for our customers that includes both world-class baseline product support as well as more advanced engagements. This support leverages our unique expertise in developing and evolving successful carrier Wi-Fi networks.

BullDog Carrier Support lays a solid foundation of the fundamentals of wireless network product support, helping carriers meet network demands with technical and operational services designed to keep networks running reliably, while at the same time protecting their high-performance networking investments.

The BullDog program provides both standard support and premium support to better address the needs of today's operators. The differences between these two options are described in more detail in the following chart as well as in the BullDog Data Sheet.

Support Service Standard Premium
Premium web access to support portal X X
Software upgrades X X
24/7 access to technical assistance center X X
Access to designated worldwide carrier support team X X
Accelerated response times X X
Annual deployment review X X
Technical and management escalation paths X X
Monthly support and proactive review calls with issues reports X X
RTF replacement of ZD, SGC, AP X X
Advanced replacement for controllers   X
Named, designated, local carrier support engineer   X
Quarterly business reviews with metrics reports   X
Weekly calls to review issues and action plans   X
Remote diagnostics of network and alert monitoring   X
Bugs and new release alerts, bug scrub to prioritize fix schedules   X
Upgrade assistance/testing assistance/standby support/onsite visits   X
Customer environment testing at Ruckus   X

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