Get WatchDog Premium Support
WatchDog Premium support includes either Partner Premium Support or End User Premium Support, the details of which are outlined below. Premium support offerings include the following:
- “24x7” / 365 day phone support (Ruckus Hotline Number)
- Chat, Phone, Web, Forum support
- Software updates and upgrades
- Controller Advance Replacement - overnight priority delivery for replacements that are shipped within one business day. Advance Replacement for Access Points (indoor and outdoor) are also available as a separate contract. For installations with 10 or more APs of the same type, self-sparing may be a desirable option.
|Support Services||No Support||Premium Support|
|Quick Access Dashboard||Yes||Yes|
|Case and RMA Solutions||NO
|Software Updates and Upgrades
|Controller Advance Replacements||No||Yes|
Submit the form below if you would like to purchase a support contract or receive more information about our premium support programs. Someone from sales will contact you.