Knowledge Base Articles
Browse Results: Troubleshooting > SmartCell Gateway
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Fail to create report with radio option in SCG
In SCG release 2.1.0, when trying to create TX/RX bytes report for management domain in 2.4G radio, the system returned with following message: "Unable to update the report. Reason: String index out of range:-1" -
SCG/vSCG: How to configure DHCP Option 43 on Mikrotik
Mikrotik: How to configure DHCP Option 43 on Mikrotik -
Query on set director zdcode option in AP CLI
what is set director zdcode del and zdcode [n] means? -
Apple iOS wireless client connection issue when exiting sleep mode
I have R700's and many different wireless clients. I am using iOS 8.1 , and 802.11r is activated on the WLAN. The iPad Air 2 connects fine to start with but after it has been in sleep mode for an extended time it does not reconnect. To fix this I need to reboot the iPad Air and then it... -
vSCG: How to load a patch ( .ksp) script to SCG / vSCG / SZ
These are steps to install a provided .KSP patch/upgrade script to SCG / vSCG / SZ -
SCI - Operational reports do not include SCG data
The customer has recently connected an SCG to an SCI host, however they are not receiving data from the SCG. This article describes how to enable the ap-sci command to have this data collected and submitted to SCI -
Really bad tput when doing internet tput test
Wireless client is getting in the most part a really bad tput though the configuration is done correctly on the vSCG 3.0.4 SW. Client connects fine and gets 1Mbps or below and then suddenly it would jump to something like 50Mbps and then drop down to 1Mbps. Rate limiting is not enabled. -
Mobile devices are unable to associate to 802.1x EAP-TTLS WLANs
This article provides reasons for why mobile devices are unable to associate with 802.1x EAP-TTLS WLANs when PCs/laptops connect without issue. -
How to change interface and DNS IP of vSCG?
Following article explains the steps on how to change the interface IP and DNS on vSCG
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