Knowledge Base Articles
Browse Results: Troubleshooting > SmartCell AP
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Clients do not get an IP and new APs can't join the ZD
Some network switches offer MAC limitation per port. Once this limit has reached it will start dropping traffic for new connections. This can have severe impact on clients as well as on AP connectivity. -
Configuration download by AP from ZD
This article talks about when an AP downloads configuration from the controller -
Action to take in case of AP reboots due to kernel panic
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Zero-IT on Win 7 and Intel PROSet Wireless Utility Issue
Because of the process used for Zero-IT WLAN configuration of the wireless connection, Windows OS requires that the wireless NIC be controlled by the system WLAN Auto Configuration (WLANsvc / WZC) -
Is there an AP command to show the configuration on the AP
Remote access troubleshooting, can collect AP support info if SSH is working. -
Reasons for disconnectivity of clients and how to prevent it
This article tries to list all possible reasons for client disconnections and possible remedies. -
VLAN IDs lost when ethernet LANs are joined using WiFi
This article explains why VLAN IDs are stripped from ethernet frames when these frames traverse a wireless link. -
SCG - AP not creating tunnel to any data plane
This article describes how to check why a particular AP is connecting to the SCG (verified in the logs), yet not forming a tunnel to a data plane -
Mobile devices are unable to associate to 802.1x EAP-TTLS WLANs
This article provides reasons for why mobile devices are unable to associate with 802.1x EAP-TTLS WLANs when PCs/laptops connect without issue.
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