ZoneDirector is not responding/powering up even when tried with different power source

Summary

Customer Environment

ZoneDirector

Root Cause

Hardware Failure

Troubleshooting Steps

Try the below steps if ZoneDirector is powering-up and not responding:

1. If ZoneDirector is connected in the network then disconnect the ZoneDirector from the network and try to hard reset it.

2. Check whether the ZoneDirector is able to access on its default IP or not.
3. If ZoneDirector is not able to access/ping on its default IP then check the LED status on the ZoneDirector.

3. If LED status is RED or Completely off then the unit need to be replaced.

Try the below step if ZoneDirector is not powering-up :

If ZoneDirector is not able to power-up then try to power-up the ZoneDirector with different power adapter/power chord. Even after checking with different power source and the ZD is not powering-up then the unit need to be replaced.

Resolution

000001607

Article Number:
000002810

Updated:
March 28, 2014 03:44 AM (over 8 years ago)

Tags:
Troubleshooting, ZoneDirector 1000, ZoneDirector 1100, ZoneDirector 3000, ZoneDirector 5000

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