How do I create a username and password for the Ruckus customer support site

Summary

How to create username and password for the Ruckus support portal and case management

Question

How do I create a username and password for the Ruckus customer support site

Resolution

If you don't already have an account on our support portal it's easy to make one:

1) Start here: https://support.ruckuswireless.com/get_access_now

2) Give us your email address and other required information.
3) You'll receive an activation email from us (check your junk mail folder). Select the Activate link in that email.
4) You now have a "guest" account which provides basic portal access including access to our Forums, Knowledge base and the ability to open an RMA request or an administrative case.
5) If you recently purchased your product, register for an account as above then register a device still under software warranty

https://support.ruckuswireless.com/programs/warranty_registration> and you'll immediately get Premium support access (while the limited SW warranty is valid).

One of the best places to ask general questions is our new discussion forums - https://forums.ruckuswireless.com
                                                                                                                                                                                                                                                                                                                                                                                                                                   We actively monitor and respond to the forums ? and you might get some clever insights from other customers as well!




Article Number:
000002100

Updated:
January 11, 2014 01:56 PM (over 7 years ago)

Tags:
Website Access, Case Management, Ruckus Support Services

Votes:
0

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