NFR Kits ? How to Activate Support for the ZD
QuestionNFR Kits ? How to Activate Support for the ZD
ResolutionIn order to activate support for the ZD in the NFR Kit, please follow the support activation process in this article -
If you have not received the support activation email, please contact [email protected] and provide the following information -
- Your Distributor?s PO# to Ruckus for your order
- ZD serial number - This is a 12 digit number that can be found in a label either under or side of the box
- Name of your company
- First and Last Name, Email and Phone number of the contact who will be using our Support Portal to download firmware etc.
- 1 year partner premium support for the Zone Director
- 1 year warranty on the APs
You may also renew the support on the ZD and the APs at the end of the original contract.